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SHIPPING & RETURNS

SHIPPING POLICY

We at Woven Grace prioritize your satisfaction and convenience. Our shipping methods are designed to deliver your orders promptly and securely. We aim to ensure that your package is carefully packaged and the costs are transparent. By providing clear and straightforward shipping information, we aim to build trust and loyalty with our customers.
We believe in the power of transparency and honesty to create a lasting relationship with you. If you have any queries or concerns about our shipping policy, please feel free to reach out to us.

Quick Overview: Woven Grace covers shipping when purchased online. Woven Grace does not cover shipping and returns.

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RETURN & EXCHANGE POLICY

At Woven Grace, we understand that sometimes you may need to return or exchange a product. If you have any questions about our return and exchange policy, please don't hesitate to contact us.

WOVEN GRACE RETURN POLICY

  • What Items Can Be Returned?

Clearance (last chance) items cannot be returned, these sales are final. If an item is on sale, it can be returned and the amount spent during purchase will be the amount refunded to the card. (Example: item is originally $20 but is bought for $14 on sale. $14 will be the amount refunded to the card in case of a return).

  • What Items Can Be Exchanged?

Clearance (last chance) items cannot be returned, these sales are final. Jewelry can be exchanged, if the price of the items is identical. Woven Grace pays for the first round of shipping. Woven Grace does not cover shipping for exchanges.

  • What Products Are “final sale” (i.e., non-returnable, non-exchangeable)?

All products under the Last Chance section are non-returnable and non-exchangeable.

  • When Can Things Be Returned or Exchanged?

All returns or exchanges must be sent back within 30 days from purchase date.

  • In What Condition May Items Be Returned?

All items must be returned in original condition. Tags are preferred but not required.

  • What Can Products Be Exchanged For?

Products can be returned for a refund, a product of equal value, or store credit. Returns automatically will give you a refund, so please clarify if you would like another option.

  • How To Initiate a Return Or Exchange?

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Woven Grace pays for shipping when an order is placed. Woven Grace does not cover shipping for returns or exchanges.

To initiate a return, please email contactwovengrace@gmail.com. Please include your:

  1. Order Number

  2. Name

  3. Email address

  4. Phone Number

We will get back to you as soon as possible!

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